Mass & Co is an independent Chartered Surveyors and Property Consultants firm based in Brentwood, offering a range of services to clients throughout Essex, London, and the Home Counties. With over three decades of experience, we have established a strong reputation for providing expert advice and guidance on all aspects of commercial property.
Our Services
Our team of experienced surveyors and property consultants has a deep understanding of the commercial property market. We offer a comprehensive range of services, including:
- Commercial Agency: We provide expert advice on the acquisition and disposal of commercial properties, ensuring our clients get the best possible deal.
- Surveys and Valuations: Our experienced surveyors conduct thorough surveys and valuations of commercial properties, providing accurate and impartial assessments of their condition and value.
- Party Wall Services: We provide expert advice and assistance on party wall matters, ensuring that our clients comply with all relevant regulations and legislation.
- Business Rates: Our team of experts advises on business rates, helping clients minimize their liability and optimize their property portfolio.
- Commercial Property Search: We assist clients in searching for the perfect commercial property, taking into account their specific needs and requirements.
- Lease Extension: We provide expert guidance on lease extensions, ensuring our clients get the best possible terms and minimize any potential disputes.
- Property Development and Investment: Our team of experts advises on property development and investment opportunities, helping clients maximize their returns.
Key Services
- Commercial Agency: We provide expert advice on the acquisition and disposal of commercial properties.
- Surveys and Valuations: Our experienced surveyors conduct thorough surveys and valuations of commercial properties.
- Party Wall Services: We provide expert advice and assistance on party wall matters.
- Business Rates: Our team of experts advises on business rates, helping clients minimize their liability and optimize their property portfolio.
- Commercial Property Search: We assist clients in searching for the perfect commercial property, taking into account their specific needs and requirements.
- Lease Extension: We provide expert guidance on lease extensions, ensuring our clients get the best possible terms and minimize any potential disputes.
- Property Development and Investment: Our team of experts advises on property development and investment opportunities, helping clients maximize their returns.
Reliability and Communication
The service provided by Mass & Co has been questioned by some reviewers, with claims of unreturned calls and emails, and a lack of courtesy in communication. According to Jo Pitcher, despite repeated attempts to arrange a viewing, there was no response, and it was later discovered that the property was no longer available.
Customer Service
The customer service experience has been a major letdown for some clients. Reece Lawrence had a particularly bad experience with the lady he spoke to, describing her as rude and unhelpful. This encounter was enough to put him off doing business with Mass & Co altogether.
Positive Experiences
However, not all reviews are negative. Some clients have had a positive experience with Mass & Co, particularly with certain members of staff. Shamshad Dunn Shammy praised Sue for her helpful and reassuring attitude, which eased their stress and made the transition smooth. Similarly, Dave Fuller found the team to be friendly and professional, making the leasing process run smoothly.
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