Transforming the Way You Work with Property
Naylors Gavin Black is the North East's leading independent commercial property consultancy, advising clients on all aspects of property ownership and occupation. Founded on a foundation of trust, integrity, and a deep understanding of the local market, we offer a comprehensive range of services to meet the diverse needs of our clients.
Our Expertise
With a team of highly experienced professionals, we provide expert advice and assistance in:
- Property Investment & Agency: Finding and securing the right property for your business needs, whether for sale, lease, or investment.
- Property & Facilities Management: Comprehensive management services to ensure the smooth day-to-day operations of your commercial property.
- Building Consultancy: Comprehensive advice on all aspects of building performance, including energy efficiency and sustainability.
- Office Agency: Specialized services for office space, from finding suitable premises to negotiating leases and tenant management.
- Industrial & Logistics Agency: Extensive expertise in the industrial and logistics property market.
- Valuations & Lease Advisory: Accurate property valuations and guidance on lease negotiation strategies.
Our Values
Our core values underpin everything we do:
- Integrity: We act with transparency and honesty in all our dealings.
- Client Focus: We prioritize client satisfaction and deliver tailored solutions to meet their individual needs.
- Transparency: We maintain open and clear communication throughout the process.
- Collaboration: We work seamlessly with clients and other stakeholders to achieve positive outcomes.
Our Commitment
We are committed to providing our clients with:
- Proactive and Responsive Service: We respond promptly to your inquiries and keep you updated throughout the process.
- Expert Advice: Our experienced professionals provide reliable and actionable insights based on market knowledge and best practices.
- Value-Driven Solutions: We aim to deliver tangible results and maximize value for your business.
Get in touch
If you are looking for a reliable and experienced commercial property consultancy in the North East, contact Naylors Gavin Black today and let us help you achieve your property goals.
Poor Customer Service and Unhappiness with Property Condition
Several reviewers have expressed disappointment and frustration with their experience with Naylors, a property management company. Unresponsive Staff is a common issue, with some customers attempting to contact the company only to be met with unreturned calls or promises to call back that never materialize.
In addition to poor customer service, the property condition has also been a major concern. Substandard Maintenance has been reported, with renters finding issues such as unfunctional boilers, unhygienic kitchens, and leaky toilets. When complaints are made, some customers feel that they are being dismissed and told that these issues are "tolerable" or acceptable.
Ineffectual Problem Resolution is another issue, with some customers waiting weeks for issues to be resolved. In one particularly distressing case, a renter was left without a functioning boiler for four weeks before someone was finally contracted to fix the problem.
